You may face a few issues with Garmin’s heart rate tracking features. Still nothing? If you have a screen protector on your device, try removing it and replacing it with a new protector.Dry it as soon as possible with another cloth. Use device cleaning spray and a microfibre cloth to clean the surface.If your device’s display does light up but doesn’t acknowledge touches, you could try cleaning it.Update your device’s software by connecting it to a PC or Mac and using Garmin Express (instructions above). It could be a software issue if the device is charging, but the screen doesn’t light up.This is only applicable if your Garmin device can be rebooted or restarted. To do this, plug it into a power source via the charger and press and hold the power button for 15-60 seconds until the display lights up. You can purchase a new charging cable from Garmin’s website.If you see any exposed wires, faulty or damaged ports, frayed insulation, or sharp right angles at any point along the cable, do not use it. Still no power? Check if the power cable you’re using is damaged.You can clean them with a dab of rubbing alcohol, a cotton swab, or a small brush for more stubborn dirt. Check if the charging points on the Garmin device or charger are dirty or clogged.Check if the device is fully charged by plugging it into its charger and a power source.This feature on Garmin devices prevents notifications and alerts from disrupting your sleep, but it could disable all notifications if the time isn’t set correctly. Check if Sleep Time settings are correct on your Garmin.Double-check if Do Not Disturb is set to “off” on your smartphone.This should allow the app to run in the background and auto-launch. Toggle Garmin Connect to Manage manually. You may need to set Garmin Connect to run in the background if you own a HUAWEI device.You can then toggle to enable or disable the apps you wish to receive notifications. Open the app, select the Menu button, then Settings > Notifications > App Notifications. Check if the notifications you wish to receive are enabled in Garmin Connect.If your phone’s UI is presented differently, you can search for “Notifications” on your Android phone’s Settings page search bar.Ensure Allow Notifications is toggled on. On your Android phone, head to Settings > Apps, tap on Garmin Connect and select the Notifications option. Check if Garmin Connect has notification access.Double-check if Bluetooth is activated on your phone and connected to your Garmin.To add your device again, follow the same steps but tap Add Device.Scroll down and select the device you want to remove. Try removing your Garmin device from your Garmin Connect account and re-adding it.You can also check if syncing works via Garmin Express to eliminate an issue beyond Bluetooth connectivity.Install Garmin Express and connect your device to the PC or Mac via a USB cable to update the software. If the update didn’t complete, you might have to connect your wearable to a PC or Mac and manually update it.If the software is outdated, try to update your device’s software by heading to Settings > System > Software Update.Compare the software version on your device to that listed by Garmin. Check if your Garmin device has the latest software installed.You may need to log in to your Garmin Connect account once again after installing, so be sure to have those details on hand. To reinstall, head to Google Play, search for Garmin Connect and install. Head to your phone’s Settings, find the Apps menu, search for Garmin Connect, and uninstall it.
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